Refund Policy
Last updated: October 1, 2026
Cancel Before You Reveal — Full Refund
You may cancel any purchased box for a full refund at any time before you reveal its outcome, for up to 90 days after purchase using the cancel option on the unboxing screen. Card and Apple Pay payments are returned to the original payment method; any store credit applied is returned as store credit. After 90 days, contact support and we will accommodate cancellation where our payment processor still permits the refund.
All Sales Final After Reveal
The randomized outcome of a mystery box is delivered at the moment it is revealed. Once you choose to reveal the outcome, the sale is final and we do not offer refunds based on which watch you received or on its estimated market value. Please review the box price, tier odds, full item odds, and our Prize Disclosure Policy before purchasing.
Shipping Timeline
We ship watches within 30 days of a completed ship request. If we cannot ship within that time, we will notify you with a revised date, and you may either accept the delay or cancel the ship request; if we ultimately cannot source your watch, the substitution and refund remedies in our Terms of Service apply. Delays caused by the carrier after shipment or by inaccurate address information you provided do not extend this obligation to us.
Exceptions
We will issue a refund in the following circumstances:
- Technical error resulting in duplicate charges (duplicate amounts refunded).
- A watch received in materially different condition than described.
- A specific watch outcome we cannot source, where you decline the offered substitute (see the Product Availability and Substitution section of our Terms of Service) — refunded at the original box purchase price plus any sales tax collected.
- A purchase we cancel for eligibility, fraud-prevention, or geographic-restriction reasons before fulfillment.
- Any circumstance where a refund is required by applicable law.
Refund Method
Refunds are issued to the original payment method and include any sales tax collected on the refunded amount. Any portion of a purchase paid with store credit is refunded as store credit. Store credit itself has no cash value and is not redeemable for cash except where required by law.
Buyback Is Not a Refund
A buyback offer, when available, is a voluntary exchange for the store credit amount shown before you accept. It is not a refund or a cash payment, and no buyback offer is guaranteed. Your watch can remain in your collection until you request delivery. Whether buyback is available does not change your refund rights or any existing credits.
How to Request a Refund
Email rareo.support@gmail.com with your account email, order details, and the reason for the request. We respond to refund requests promptly, typically within 5 business days.